Shipping Policy

Shipping Policy

Effective Date: April 2025
Website: https://www.fruitvillages.com

1. Order Processing

• Order Confirmation: Once you place an order, you will receive an email confirming that your order has been received.

• Processing Time: Orders are typically processed within 1-2 business days. During high-volume periods, processing times may be slightly longer. You will be notified if there is any delay.

2. Shipping Methods and Delivery

• Shipping Partners: We use reliable third-party shipping partners to ensure your order is delivered safely and on time.

• Delivery Areas: Our service is available across India. Orders will be shipped from our warehouse located at:

  No.006, Capsicon Enclave Apartment, 2nd Cross, Akashavani Layout, Dasarahalli, H A Farm Post, Bengaluru, Dasarahalli, B.B.M.P North, Karnataka – 560024

• Estimated Delivery Times:

  • Local Deliveries (within Bengaluru): 1-2 business days

  • Other Locations: 3-7 business days depending on the destination and courier service availability

3. Shipping Charges

• Standard Shipping: Shipping charges are calculated based on the weight of the order, the destination, and the selected shipping method. The applicable shipping fee will be displayed at checkout.

• Free Shipping: We may offer free shipping on select orders or during special promotions. Please refer to the promotional terms for eligibility details.

4. Order Tracking

• Tracking Information: Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to monitor the status of your shipment directly on the courier’s website.

• Inquiries: For any issues regarding order tracking, please contact our customer support.

5. Delivery Issues

• Delayed or Lost Orders: If your order has not arrived within the estimated delivery time, please contact us at support@fruitvillages.com or call +91 9901224577. We will work with our shipping partners to locate your order or arrange a replacement if necessary.

• Incorrect Address: It is your responsibility to provide an accurate shipping address at the time of order placement. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

6. Damaged or Incorrect Items

• Inspection: Please inspect your package upon delivery. If you receive a damaged or incorrect item, contact our customer support within 48 hours of receiving the package.

• Resolution: We will work with you to resolve the issue, which may include a replacement, repair, or refund as per our Return Policy.

7. International Shipping

• Domestic Shipping Only: Currently, we ship within India only. We are not offering international shipping at this time.

8. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us using the details below:

• Phone: +91 9901224577

• Email: support@fruitvillages.com

• Address: No.006, Capsicon Enclave Apartment, 2nd Cross, Akashavani Layout, Dasarahalli, H A Farm Post, Bengaluru, Dasarahalli, B.B.M.P North, Karnataka – 560024